Dialing into the Future: The Power of Modern Phone Systems in Business

Even with all the communication advancements in today’s business world, phone systems remain the backbone of the workplace. However, business owners often overlook their phone systems when making decisions about which technology to maintain and upgrade. Don’t be persuaded into thinking that office phones are “old” technology.

Estimated read time: 5 minutes

close up employee call center man hand point to press button number on telephone office desk with virtual communication technology concept

Out With the Old, In With the New

Communication is the catalyst for any successful business. It powers operational efficiency, customer satisfaction and strategic growth. While the essence of communication has stayed constant, the technology behind the communication methods has changed significantly. Office phone systems have evolved into multifaceted tools that are an integral part of every organization’s success.

Over the years, the modern office setting has changed dramatically as well. Today, many offices employ a hybrid work schedule or have employees who work remotely and on the go. Just as the office setting has changed, so have the business phones that support this robust working environment.

What’s in a Business Phone?

Traditional office phones have evolved into the most efficient, technologically advanced methods of communication. The internal workings of phone systems are likened to the brains inside your laptop. Today’s office phone systems have the software and capabilities to instantly switch your desk phone to your mobile device giving you the seamless ability to take calls while working in the office, on the road or from home without any interruptions.

Modern phone systems also have the necessary software and protection in place to protect your company’s important data. With data backup and access capabilities, as well as cyber protection from hackers or other outside digital forces, a phone system is an essential office need.

What are the Options?

There are two main types of modern office phone systems that have the capabilities mentioned above. The first type of phone, and the most popular amongst businesses today, is the hosted phone system. Hosted phone systems have cloud-based features which add the extra benefit of web-based control oftentimes making it the better choice for most businesses. The second type, known as a premise phone system, has all these capabilities but lacks cloud-based features and consequently the mobility of the hosted phone system.

Key Phone Features That Benefit Today’s Office Settings

Let’s take a look at some of the features that a hosted phone system offers and how this system helps modern offices stay connected in a digital, on-the-go work environment.

Scalability

Hosted phone systems are equipped to manage multiple locations and can be easily reconfigured based on growth. Whether your office has one or many locations, a hosted phone system works congruently between all locations.

Enhanced Collaboration

Hosted phone systems support video and chat capabilities, call recording, hunt group capabilities and multilingual interface options making work collaboration easy.

Better Customer Service

With advanced features such as voicemail-to-email, auto-attendants and call analytics, hosted phone systems improve operational efficiencies and, in turn, enhance customer service.

Seamless Mobility

Hosted phone systems operate with cloud-based solutions which make mobile integration a breeze. Calls can be handled over Wi-Fi which allows users to take calls directly from their PCs or laptops as well. This flexibility plays a crucial role in today’s office environment.

Cost Efficiency

Hosted phone systems do not have substantial up-front investments or future costly software/hardware upgrades. Cloud-based software updates are delivered right to any device whether it’s a mobile phone, office phone, PC or laptop. Additionally, hosted phone systems are subscription based which means businesses can easily budget for the monthly costs as they don’t vary widely from month-to-month.

Robust Security Features

Keeping your business information safe is highly important. Hosted phone systems have the software and technology to provide Authentication & Encryption, Transport Layer Security (TLS), Encrypted Configuration Files, Digest Authentication, Password Login as well as HTTPS Secure Provisioning to name a few. Additionally, these systems have emergency power loss and backup call management options. Read more about phone system security features here.

Superb Audio Quality

Gone are the days of garbled call quality, dropped calls and poor connection. With features such as acoustical fencing (echo cancellation & background noise suppression), hearing aid compliance and TTY adapter equipment compatibility, these systems are made to not only keep your business connected but they also offer robust call handling options.

At the end of the day, offices need phones they can rely on. Hosted phone systems have the capabilities necessary for this reliability.

Better Connections Equal Better Business

Whether you choose hosted or premise phones for your office, your office phone system needs to support your growing organization. You deserve better communication systems. Contact Hamilton today for a free consultation and learn more about how our phone systems can enhance and grow your business

Learn more about how a better business phone system can also enhance your office security in our recent blog “The Importance of Secure Office Phones in Remote Work Settings.”