Why Business Phone Systems MatterWhy Business Phone Systems Matter More than Ever in Today’s Digital Age -- Interview • Hamilton Business Technologies

In a world where new gadgets and apps pop up daily, it’s easy to overlook the simple, reliable tool that has been a cornerstone of business communication for decades: the office phone system. Not sure that’s true for your business? Imagine if your phones were turned off for the day. Likely chaos would ensue. While we don’t recommend that experiment, we do suggest that business owners remember to treat the office phone system like all other technology in the workplace.

Estimated read time: 3 minutes

Driver takes order updates from the office on his mobile phone which is why business phone systems matter more than ever in today's digital age.

Phone Systems Go Mobile

The evolution of mobile phones has undeniably pushed the business phone system to reform. You and your employees don’t just sit at a desk to get work done anymore. You travel or work in the field and require seamless connectivity to the office. Today’s business phone systems need to provide you with the flexibility to work remotely or in the office. A phone system that allows you to take calls from your desk or your mobile phone is essential for your on-the-go office and emphasizes why business phone systems matter more than ever in today’s digital age.

Adam Jurgens, Hamilton Business Technologies Account Executive, explained in a recent radio interview that with a Hamilton business phone system, employees can use their personal mobile phones to place or receive calls while displaying the business number. This feature allows everyone in the business to stay connected and thereby improves uptime and efficiency. Field technicians and sales representatives benefit greatly from the mobility provided through modern phone systems, as it allows them to stay connected with office staff and customers simultaneously, ensuring seamless communication and efficient service.

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Business Phone Systems Connect Securely

In addition to mobile phones, the internet has heavily influenced the way office phones function today. Business phone systems now connect to the internet and become part of your network infrastructure upon installation. And while this may be convenient for seamless call transfers and system-wide announcements (among other things), it also introduces vulnerabilities.

Anything that connects to the internet can potentially become a target for cybercriminals, and phones are no exception. Like any other technology, business phone systems require security updates and maintenance to protect your data and ensure smooth operations. Whether it’s your IT staff or a Managed Service Provider such as Hamilton, make sure you dedicate someone to keep up with the activity needed to safeguard your company. When you invest in communication, you also need to commit to investing in security.

Affordable & Scalable Phone Systems

Another major benefit of modern phone systems is their affordability. Additionally, there are other cost savings should your employees choose to use their own device for business purposes without the need to issue cell phones to all staff members. Thanks to modern technology, everyone can make and receive calls from their mobile devices under the likeness of your business’s phone number.

At Hamilton, employee count typically determines pricing so small- to mid-sized businesses don’t need to worry about overspending. You only pay for what you need, and as your business grows, the phone system has the capability to expand with it. Whether you’re hiring additional employees, opening new locations or offering new services, the setup for advanced business phone systems is more seamless than traditional landline service expansion. Hamilton even provides payment options allowing you to invest upfront or make arrangements for a payment plan.

Despite email, text and instant messaging, business still gets done on the phone, which is why business phone systems matter more than ever in today’s digital age. A company’s phone system remains a fundamental tool for maintaining communication on the go. In today’s fast-paced business world, you don’t want to miss when opportunity calls. With Hamilton technology, you won’t! To learn more about how to upgrade your existing business phone system, call 308.381.1000 to connect with our team.