Maximizing Efficiency: Why Outsourced IT Solutions Benefit Businesses

It’s often difficult for business owners to keep up with the day-to-day operations of a growing company while managing all the technology within the office. Fortunately, there is a solution. Outsourced IT solutions provided by a Managed Service Provider such as Hamilton has proven to maximize business efficiency and provide many benefits.

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Better Business With Managed IT

Many business owners struggle with the decision of what to outsource and when. Ultimately, successful business owners will come to a point in time when they must balance their company’s growth while maintaining the efforts required for daily operations.

One of the easiest areas for a business to outsource some work and free up some time is with their IT needs. It can be hard to find employees who specialize in IT. Additionally, it’s hard for one or two IT team members to handle all of the needs a business has. For these reasons alone, many companies opt to outsource their IT.

One way to outsource IT is with a Managed Service Provider (MSP) for Managed IT. Managed IT services offer professional IT employees with technical skill and knowledge and also provide businesses with some flexibility when it comes to hiring. Some organizations rely solely on a Managed IT provider for their IT needs, while others operate under a hybrid model where the provider acts as an extension of existing IT staff.

Regardless of a company’s size or industry, a Managed IT solution makes tech support available onsite and/or remotely and come with a flexible service agreement. Managed IT solutions deliver a wide range of options, and the most experienced managed service providers deliver more than a one-size-fits-all solution. When looking to outsource IT solutions, businesses should look for varying levels of expertise for helpdesk support, network protection and safeguards, software protection and patching, firewall protection (network and host-based) and security training for staff and employees.

While this might seem like quite a long list, it illustrates the reason why many organizations choose to outsource this work. Finding and hiring an expert in all these areas can be challenging and time-consuming. A reputable Managed Service Provider (MSP) has all these solutions available (and more!) under one roof in order to meet all the needs of a business.

Better Cybersecurity Makes $ense

To ensure network security, a trusted MSP should deliver comprehensive cybersecurity solutions to further protect your business and train your employees. From hackers and malware to phishing and ransomware, cybersecurity is a hot topic and one that can overwhelm many businesses. According to Osterman Research, up to one-third of the total available work hours for IT and security teams are spent dealing with phishing. This sheds light on the simple fact that businesses must be diligent about securing their networks as the costs associated with cyberattacks are exponentially increasing year over year.

Although antivirus and firewall protection tools provide some level of protection, they fall short as a comprehensive remedy to defend against cyber threats. Cybersecurity is an ongoing practice that commands expertise beyond the minimum activities, and many business owners and IT directors don’t have the capacity to keep up. Bad actors have become quite sophisticated in targeting business network vulnerabilities to penetrate and steal data or simply hold your business operations hostage.

While 2024 has seen a drop in attacks compared to 2023, the overall recovery costs have soared to $2.73M. Most growing businesses cannot sustain this kind of financial loss—not to mention the loss of data, business down time and damage to their reputations. As a result, many businesses engage a third-party provider to outsource their cybersecurity solutions. The best MSPs will not only perform a cybersecurity risk assessment to identify vulnerabilities but will also collaborate with each business to develop a response and disaster recovery plan, should one ever be needed.

The human element is often the weakest component in a company’s security and bad actors know and exploit this fact. Having layered levels of defense is critical to an effective information security program. Employees should be a key part in every company’s security strategy. Regular testing and training through phishing email simulations ensures employees maintain a high level of security awareness and is essential to continually improve the human firewall.

Better Business Phones

Businesses outsourcing their IT needs benefit from expertise and cutting-edge technology solutions. Businesses can also realize all the same benefits of an outsourced unified communications platform. Often one of the most veteran pieces of equipment in any office is the business phone system. Even with the ever-changing and fast-paced communication advancements in today’s business world, business phone systems remain the backbone of the workplace. Business owners often overlook their phone systems when making decisions about which technology to maintain and upgrade.

Companies don’t want to miss sales calls or the opportunity to address customer questions and should be taking steps to handle those calls anywhere, whether in the office or remotely. Aging phone systems often cannot make or integrate seamless call handling between employees’ desk phones and mobile devices.

Today’s hosted phone systems are equipped to manage multiple locations and can be easily reconfigured based on growth. They offer the security needed to protect business data and information when employees are using a mobile device. They also support video/chats; call recording; hunt group capabilities; and multilingual interface options, among many others.

The key to outsourced IT success is working with an experienced and trusted provider. Hamilton provides the IT solutions and support businesses need to help them continue to grow. Whether it’s network security, helpdesk support, office and building safety or business phones, working with Hamilton ensures that a business’s IT needs are met, regardless of size or structure.