When you see photos and video footage of office spaces from the 1950s, more has changed than the obvious fashion trends and hairstyles. The way businesses operate today has evolved significantly from the days of switchboards, typewriters and fax machines.

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Working Directly with People Matters

Today, almost everything we do at work and at home can be made easier, done in a shorter timeframe and enhanced beyond what our knowledge allows thanks to technological advances and AI tools. When it comes to running a business and supporting a growing one, employees often look to these technology advancements for time-saving solutions at the office as well. While these are great support tools, it’s important to remember that humans play a vital role in making it all work. A business cannot solely support all of its IT needs with software and automatic tools.

Managed Service Providers are Essential

If automated technology software can’t fulfill all a business’s IT needs, what should you be looking to add to the mix to be successful? A trusted Managed Service Provider (MSP).

An MSP is essential to partner with, especially as your business grows and your technology needs change. MSPs are an external organization that specializes in tailored technology solutions that are built specifically for your business. As no two businesses operate the same way, the technology solutions you need will differ from another businesses. An MSP such as Hamilton is able to provide the solutions you need without the extras you don’t.

It’s important to note that not all MSPs are created equal. Not only does the one-size-fits-all model not work, your technology needs are going to change and you need to be able to have technology solutions that adapt as quickly as your business does.

Hamilton outpaces other MSPs because of our dedication to working with businesses to gather your input to provide technology solutions that fit your needs now and your goals for the future. Rather than providing you with cookie-cutter solutions, we take the time to listen to your needs and develop a solution just for you. Our dedication to proactively manage your network, protect your assets from cyber threats and ensure you have the latest technology to support your business needs is what businesses and organizations have come to appreciate the most when working with us. Automated software and tools that solely run on AI cannot provide this essential component.

Ahead of the Curve

Another aspect that humans bring to the table is the understanding of emerging technology and changes in technology trends. Emerging technology requires vigilance and education. The most sought after MSPs participate in continued education to stay on trend with what is happening in the realm of tech solutions, so you don’t have to. Whether it’s cloud computing, using AI securely in the workplace, penetration testing and risk management, or employee cyber training services, we keep you informed on the options available without using confusing technical jargon.

Downtime Can Really Damage Productivity

Hybrid and remote work settings of today now complement many traditional onsite office environments. Portable technology has led to more flexibility for employers, but it also means data has become more transient, which could lead to increased vulnerability to ransomware and other data integrity issues. These concerns that business owners like you now face require constant attention and can use valuable company resources.

Relief can come in many ways, but the movement to utilize outsourced expert IT help is steadily pushing its way to the top of the list of solutions for many business owners. In fact, the complexity and ongoing demands of IT systems has led to a trend of 38% growth in companies utilizing outsourced IT support in the last five years (2019-2024). Undoubtedly, businesses and organizations see the benefits of having an expert managing their technology. This not only improves efficiency but also saves significant time, allowing employees to prioritize other tasks that would normally come secondary to IT troubleshooting.

In addition to productivity setbacks, downtime can be hard on the budget. Though it’s difficult to put an exact price on the cost of interruptions due to technology, according to a 2024 article in Forbes, the average cost has become as high as $9,000 per minute for large organizations. While that may sound extreme, for many industries—especially healthcare and financial services—it is just the tip of the iceberg. This is quite possibly the number one reason working with humans and a trusted MSP is so important.

Experience

When entrepreneurs and business owners want relief from continuously interviewing for IT positions, they hire Hamilton. When CEOs need data security and network protection to prevent cyberattacks, they too hire Hamilton. When small businesses on a limited budget need tech support from seasoned experts, they hire Hamilton. Like you, we value the spirit of hard work. For nearly four decades, Hamilton has delivered technological support to businesses, organizations and schools.  We work together to solve problems so that we can create the most efficient, innovative solutions for your success. Together, we make technology work for you. Contact us today at 308.381.1000 to learn how you can get started.

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